Special Delivery Subscription Box LLC
Updated on: April 1, 2026
This Privacy Policy describes how Special Delivery Subscription Box LLC ("we," "us," or "our") collects, uses, discloses, and protects personal information in connection with our website at getspecialdelivery.com, our subscription services, and any related services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this Policy.
1. Information We Collect
1.1 Information You Provide
Account Registration. When you create an account or subscribe, we collect your name, email address, shipping address, billing address, phone number (if provided), and payment information.
Orders and Subscriptions. When you purchase products or subscribe, we collect transaction details including items ordered, subscription tier, billing frequency, and payment history.
Recipe Submissions. If you participate in our Recipe Submission Program, we collect the information you provide through the submission form, including your name, email address, recipe details, personal stories, photographs, and any other content you submit.
Communications. When you contact us, participate in surveys, respond to promotions, or submit feedback, we collect the information you provide including your name, email address, and message content.
1.2 Information Collected Automatically
Device and Usage Data. When you use our Services, we automatically collect information including your IP address, browser type and version, operating system, device identifiers, pages visited, features used, date and time of access, and general geographic location.
Cookies and Similar Technologies. We use cookies, web beacons, pixels, and similar tracking technologies to recognize your device, store preferences, analyze usage patterns, and deliver targeted content.
2. How We Use Your Information
We use the information we collect to process orders, manage subscriptions, deliver products, provide customer support, send transactional and promotional communications, personalize your experience, improve our Services, detect and prevent fraud, and comply with applicable laws.
3. How We Share Your Information
We do not sell your personal information for monetary consideration. We may share your information with service providers who perform services on our behalf (payment processing, email marketing, cloud infrastructure, shipping, analytics, customer support), advertising and analytics partners, affiliated companies, and as required by law.
4. Cookies and Tracking Technologies
We use essential, analytics, marketing, and preference cookies and tracking pixels. You can control cookies through your browser settings. We honor Global Privacy Control (GPC) signals as a valid opt-out of the sale or sharing of your personal information as required by applicable law.
5. Your Privacy Rights
Regardless of your location, you may request access to your personal information, correction of inaccurate information, deletion of your personal information, opt out of marketing communications, and request a copy of your data in a machine-readable format.
California Residents (CCPA/CPRA): You have additional rights including the right to know, right to delete, right to correct, right to opt out of sale/sharing, and non-discrimination. To exercise rights, contact us at support@getspecialdelivery.com with subject line "Privacy Rights Request."
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy. Account information is retained for the duration of the account plus 3 years after closure; transaction records for 7 years (tax and legal compliance); recipe submissions indefinitely, per license grant in Terms of Service.
7. Data Security
We implement commercially reasonable physical, electronic, and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet is 100% secure.
8. Children's Privacy
Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16.
9. Changes to This Policy
We may update this Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on our Site at least thirty (30) days before the changes take effect.
10. Contact Us
Special Delivery Subscription Box LLC
Email: support@getspecialdelivery.com
Subject line for privacy requests: "Privacy Rights Request"