Privacy Policy

SPECIAL DELIVERY SUBSCRIPTION BOX LLC

Updated on: April 1, 2026

This Privacy Policy (“Policy”) describes how Special Delivery Subscription Box LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with our website at getspecialdelivery.com (the “Site”), our mobile and web applications including the Special Delivery Sidekick App (the “App”), our subscription services, and any related services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree with this Policy, please do not use our Services.

Special Delivery Subscription Box LLC is headquartered in the United States and is the controller of personal information collected through the Services.

1. INFORMATION WE COLLECT

1.1 Information You Provide

Account Registration. When you create an account or subscribe, we collect your name, email address, shipping address, billing address, phone number (if provided), and payment information (credit or debit card number, expiration date, and security code).

Orders and Subscriptions. When you purchase products or subscribe, we collect transaction details including items ordered, subscription tier, billing frequency, and payment history.

Recipe Submissions. If you participate in our Recipe Submission Program, we collect the information you provide through the submission form, including your name, email address, recipe details, personal stories, photographs, and any other content you submit. We also collect the date, time, and IP address of your submission as a record of your consent to our submission terms. Submitted content may be used in accordance with the license grant described in our Terms of Service.

Digital Content Interactions. When you access digital content through our Services—including downloadable guides, live events, recorded masterclasses, community features, or interactive toolkits—we collect information about your access and engagement, such as content viewed, download history, event attendance, and community participation.

Communications. When you contact us, participate in surveys, respond to promotions, or submit feedback, we collect the information you provide including your name, email address, and message content.

Referrals. If you use our referral feature, we collect your friend’s name and email address to send an invitation. Your friend may contact us at support@getspecialdelivery.com to request removal of this information.

1.2 Information Collected Automatically

Device and Usage Data. When you use our Services, we automatically collect information including your IP address, browser type and version, operating system, device identifiers, pages visited, features used, date and time of access, referring and exit URLs, and general geographic location (city, state, or region).

Cookies and Similar Technologies. We use cookies, web beacons, pixels, and similar tracking technologies to recognize your device, store preferences, analyze usage patterns, and deliver targeted content. You can manage cookie preferences through your browser settings or our cookie preference center. Blocking cookies may affect the functionality of our Services.

Analytics. We use third-party analytics services to collect and analyze usage data. These services may use cookies and similar technologies to track interactions with our Services.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors, marketing partners, and publicly available sources. We may combine this information with information we collect directly from you.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Service Delivery. To process orders, manage subscriptions, deliver physical products and digital content, and provide customer support.

Account Management. To create and maintain your account, authenticate your identity, and process payments.

Communications. To send transactional communications (order confirmations, shipping updates, billing notices, subscription changes) and, with your consent or as permitted by law, promotional communications (newsletters, product announcements, special offers, and information about products and services offered by our affiliated companies under common ownership or control that we believe may be of interest to you).

Personalization. To personalize your experience, recommend content, and tailor our Services to your interests.

Improvement. To analyze usage patterns, improve our Services, develop new features, and enhance the quality of our products.

Security. To detect and prevent fraud, unauthorized access, and other security threats.

Legal Compliance. To comply with applicable laws, regulations, legal processes, and government requests.

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information for monetary consideration. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf. These providers are contractually obligated to use your information only for the purposes of providing services to us.

Category	Providers	Purpose
Payment Processing	Third-party payment processors	Process payments, manage subscriptions, recurring billing
Email Marketing	Third-party email platforms	Send transactional and promotional emails, manage email lists
Cloud Infrastructure	Third-party cloud platforms	App data storage and authentication
Shipping & Fulfillment	Third-party fulfillment partners	Ship physical products
Analytics	Third-party analytics services	Website and app usage analysis
Customer Support	Third-party support platforms	Manage customer inquiries

3.2 Advertising and Analytics Partners

We may share non-personal or de-identified information with advertising and analytics partners for targeted advertising and performance measurement. These partners may use cookies and similar technologies to collect information about your online activity across websites and services.

You may opt out of targeted advertising through the Network Advertising Initiative (networkadvertising.org/choices) or the Digital Advertising Alliance (optout.aboutads.info).

3.3 Affiliated Companies

We may share your personal information with companies under common ownership or control with Special Delivery Subscription Box LLC (“Affiliates”). Our Affiliates may use your information to send you promotional communications about their products and services that we believe may be of interest to you. These Affiliates are required to honor the opt-out preferences you set with us. You may opt out of receiving promotional communications from our Affiliates at any time by clicking the “unsubscribe” link in any such communication or by contacting us at support@getspecialdelivery.com.

3.4 Legal and Safety Purposes

We may disclose your information when we believe in good faith that disclosure is necessary to: (a) comply with applicable law, regulation, court order, or legal process; (b) investigate, prevent, or address fraud, security threats, or illegal activity; (c) protect the rights, property, or safety of Special Delivery, our users, or the public; or (d) enforce our Terms of Service.

3.5 Business Transfers

In connection with any merger, acquisition, financing, sale of assets, bankruptcy, or transition of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.6 User-Generated Content

Information you share publicly through our Services—such as recipe submissions, reviews, comments, or community posts—may be visible to other users and the general public. Please exercise caution when sharing personal information through public features.

3.7 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, analysis, marketing, or other business purposes.

4. COOKIES AND TRACKING TECHNOLOGIES

We use the following types of cookies and tracking technologies:

Type	Purpose	Duration
Essential	Required for core functionality (login, cart, security)	Session / persistent
Analytics	Help us understand how visitors use our Services	Up to 26 months
Marketing	Used to deliver relevant ads and measure campaign effectiveness	Up to 13 months
Preferences	Remember your settings and choices	Up to 12 months

Managing Cookies. You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. You may also use our cookie preference center (where available) to manage your choices. Note that blocking essential cookies may impair the functionality of our Services.

Global Privacy Control. We honor Global Privacy Control (GPC) signals. If your browser sends a GPC signal, we will treat it as a valid opt-out of the sale or sharing of your personal information as required by applicable law.

Do Not Track. Our Services do not currently respond to “Do Not Track” browser signals, as there is no industry-standard protocol for this feature. However, we honor GPC signals as described above.

5. YOUR PRIVACY RIGHTS

5.1 All Users

Regardless of your location, you may:

Access and Update. Request access to the personal information we hold about you, and update or correct inaccurate information, by contacting us or through your account settings.

Delete. Request deletion of your personal information, subject to certain legal exceptions.

Opt Out of Marketing. Unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in any promotional email or by contacting us at support@getspecialdelivery.com. Transactional communications related to your active subscription cannot be opted out of.

Data Portability. Request a copy of your personal information in a commonly used, machine-readable format.

5.2 California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act:

Right to Know. You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collection, and the categories of third parties with whom we share it.

Right to Delete. You may request that we delete your personal information, subject to certain exceptions.

Right to Correct. You may request that we correct inaccurate personal information.

Right to Opt Out of Sale/Sharing. We do not sell your personal information for monetary consideration. To the extent that sharing personal information with advertising partners for targeted advertising constitutes a “sale” or “sharing” under the CCPA, you may opt out by contacting us at support@getspecialdelivery.com or by enabling GPC in your browser.

Right to Limit Use of Sensitive Personal Information. We do not use sensitive personal information for purposes beyond those permitted under the CCPA.

Non-Discrimination. We will not discriminate against you for exercising any of your CCPA rights.

Authorized Agents. You may designate an authorized agent to make requests on your behalf. We may require verification of the agent’s authority.

Categories of Personal Information Collected (Past 12 Months):

Category	Examples	Disclosed To
Identifiers	Name, email, shipping address, IP address	Service providers, analytics partners
Commercial Information	Purchase history, subscription details, products ordered	Service providers, payment processors
Internet/Network Activity	Browsing history, search history, interaction with Services	Analytics and advertising partners
Geolocation	General location (city/state) derived from IP address	Analytics partners
Financial Information	Payment card details (processed by payment providers)	Payment processors only

5.3 Other State Privacy Rights

Residents of Virginia, Colorado, Connecticut, Texas, Oregon, Montana, and other states with comprehensive privacy laws may have similar rights to access, correct, delete, and opt out of certain processing of their personal information. To exercise any such rights, contact us using the information in Section 11.

5.4 European Economic Area, United Kingdom, and Switzerland

If you are located in the EEA, UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) or equivalent laws, including the right to: access your personal data; rectify inaccurate data; erase your data; restrict processing; object to processing; and data portability. Our lawful bases for processing include: performance of a contract (to provide our Services), legitimate interests (to improve our Services and communicate with you), and consent (for marketing communications). To exercise your rights, contact us at support@getspecialdelivery.com.

Personal data transferred from the EEA, UK, or Switzerland to the United States is protected by appropriate safeguards, including standard contractual clauses approved by the European Commission.

5.5 How to Exercise Your Rights

To submit a privacy rights request, contact us at support@getspecialdelivery.com with the subject line “Privacy Rights Request.” We will verify your identity before processing your request. We will respond to verified requests within the timeframes required by applicable law (generally 45 days for CCPA; 30 days for GDPR). If we need additional time, we will notify you.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Data Type	Retention Period
Account information	Duration of account plus 3 years after closure
Transaction records	7 years (tax and legal compliance)
Email marketing data	Until you unsubscribe, plus 30 days for processing
Analytics data	Up to 26 months
Recipe submissions	Indefinitely, per license grant in Terms of Service
App data (Sidekick)	Duration of subscription; deleted upon request after cancellation
Customer support records	3 years after resolution

When personal information is no longer needed, we will securely delete or anonymize it.

7. DATA SECURITY

We implement commercially reasonable physical, electronic, and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of payment information using TLS/SSL technology

• Secure storage of data with access controls

• Regular review of our data collection, storage, and processing practices

• Limiting access to personal information to employees and contractors who need it to perform their duties

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Breach Notification. In the event of a data breach that affects your personal information, we will notify you and applicable regulatory authorities as required by law.

8. SPECIAL DELIVERY SIDEKICK APP

Data Collected. When you use the App, we collect your email address (for account verification and subscription validation) and any data you enter, including meal plans, pantry items, shopping lists, and custom recipes.

Storage. App data is stored securely using third-party cloud infrastructure. Your app data is accessible only to you and is not shared with third parties beyond our service providers.

Access and Deletion. Access to the App is tied to your active subscription. Upon cancellation, your App access may be revoked. You may request deletion of your App data at any time by contacting us at support@getspecialdelivery.com.

9. CHILDREN’S PRIVACY

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to promptly delete that information. If you believe we have collected information from a child under 16, please contact us at support@getspecialdelivery.com.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have data protection laws that differ from your country of residence. We use appropriate safeguards for international transfers, including standard contractual clauses where required. By using our Services, you acknowledge that your information will be processed in the United States.

11. CHANGES TO THIS POLICY

We may update this Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on our Site at least thirty (30) days before the changes take effect. The “Effective Date” at the top of this Policy indicates when it was last revised. Your continued use of our Services after the effective date of any changes constitutes acceptance of the updated Policy.

12. CONTACT US

If you have questions about this Policy or wish to exercise your privacy rights, contact us at:

Special Delivery Subscription Box LLC

Email: support@getspecialdelivery.com

Subject line for privacy requests: “Privacy Rights Request”

If you are a California resident and wish to opt out of the sale or sharing of your personal information, you may also email us at support@getspecialdelivery.com with the subject line “Do Not Sell or Share.”

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